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Technical

 

TECHNICAL

 
 

 

I AM HAVING GENERAL PROBLEMS ACCESSING OR BUYING FROM YOUR WEBSITE.

Please make sure you have the latest software installed on your device. Try clearing your cache in your history data or using a different browser. If the problem still persists, Please contact our Customer Service Team with your issue and as many details as possible and we will help you as much as we can.


I CAN'T SIGN INTO MY ACCOUNT.

Please make sure you are entering the correct user name and password. If you have forgotten your password, please click the link to reset your password. If you are still experiencing problems, please contact our Customer Service Team with your issue, full name and username if possible.


I'VE FORGOTTEN MY PASSWORD.

Please click the ‘forgotten password’ link to reset your password. If you are still experiencing problems, please contact our Customer Service Team with your issue.


I AM NOT RECEIVING YOUR NEWSLETTERS.

Please make sure the emails are not going into a spam folder. Please add us to your address book to ensure this doesn’t happen again. If the problem persists, please contact our Customer Service Team with your issue, full name and email address.


MY PAYMENT HAS BEEN DECLINED.

Please ensure your payment details are correct, if you are still experiencing problems please contact our Customer Service Team with your issue.

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