All deliveries are carbon neutral
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Delivery

All of our deliveries are certified as Carbon neutral.

All orders are sent from our UK warehouse, and we aim to post all orders within 1 working day of order. At peak times, such as Christmas, this may not always be achievable and your order will then ship out the next Working Day. 

Various delivery speeds are available, with transit time as fast as 1 day after dispatch. 


STANDARD UK DELIVERY (3-5 Working Days): £2.49, or Free when you spend £30 or more.

  • Free when you spend £30 or more.
  • Standard Delivery is by Royal Mail 48, and should arrive within 3-5 working days after despatch. Note our 1 working-day "handling time" is in addition to this.
  • This service is not guaranteed
  • Non-tracked. Delivery scan by Royal Mail on completed delivery.
  • No claim for loss until 15 days from shipping (unless left with no signature at your instruction)
  • Delivery days Monday to Saturday
  • You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
  • 100% UK coverage
  • Excludes oversized items such as Suitcases. For the avoidance of doubt, Free Delivery promotion does not apply to Suitcases.

       

      PRIORITY UK DELIVERY (1-4 Working Days): £3.99

      • Priority Delivery is by Royal Mail 24, and should arrive within 1-4 working days after despatch. Note our 1 working-day "handling time" is in addition to this.
      • This service is not guaranteed
      • Non-tracked. Delivery scan by Royal Mail on completed delivery.
      • No claim for loss until 15 days from shipping (unless left with no signature at your instruction)
      • Delivery days Monday to Saturday
      • You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
      • 100% UK coverage
      • Excludes oversized items such as Suitcases

       

      TRACKED UK DELIVERY (1-3 Working Days): £4.99

      • Tracked Delivery is by Royal Mail 24 Tracked, and should arrive within 1-3 working days after despatch. Note our 1 working-day "handling time" is in addition to this.
      • This service is not guaranteed
      • Door to door tracking.
      • No claim for loss until 15 days from shipping (unless left with no signature at your instruction)
      • Delivery days Monday to Saturday
      • You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
      • 100% UK coverage
      • Excludes oversized items such as Suitcases

       

      DPD UK DELIVERY (2-3 Working Days): £8.99

      • DPD UK Delivery is for Suitcases only, and should arrive within 2-3 working days after despatch. Note our 1 working-day "handling time" is in addition to this.
      • This service is not guaranteed
      • Door to door tracking.
      • No claim for loss until 15 days from shipping (unless left with no signature at your instruction)
      • Delivery days Monday to Saturday
      • DPD will make 2 delivery attempts. If unavailable you will need to arrange re-delivery via DPD.
      • 100% UK coverage

       

      Extra Information

      • We dispatch orders Mon - Fri (excluding National Holidays)
      • Cut off time for same-day dispatch is midday 12pm (GMT).
      • Orders placed after midday 12pm (GMT), will be shipped the following Working Day.
      • Delivery estimates quoted in checkout are a best estimate and not guaranteed.
      • We aim to post all orders within 1 working day of order. At peak times, such as Christmas, this may not always be achievable and your order will then ship out the next Working Day. 

          

        HOW MUCH IS EUROPEAN POSTAGE?

        INTERNATIONAL DELIVERY: £4.99
        We use a number of courier services to facilitate our International Delivery in order to offer you the most competitive shipping service we can. The main couriers we use are UPS and Royal Mail. Whilst we maintain a simple flat price policy on European shipping charged, we can only give an indicative delivery time to customers outside of the UK of approximately 7-10 days.

        INTERNATIONAL DELIVERY INFORMATION?

        INTERNATIONAL DELIVERY: £4.99
        We ship the world for £4.99. The main couriers we use are UPS and Royal Mail. Delivery takes between 7-10 days after payment.


        HOW DO I RESCHEDULE MY DELIVERY?

        On attempted delivery, the service provider will usually leave a 'failed delivery' card detailing when they will try to re-deliver, or where the parcel is being held for collection. This will have contact details to re-arrange the delivery yourself if needed. If you have not received this information please contact Royal Mail for UK delivery or our Customer Service Team.


        AN ITEM IS MISSING FROM MY ORDER.

        Please Contact our Customer Service Team, if the order you receive is wrong or there is something missing.


        UNDELIVERED PARCELS.

        If a parcel is deemed un-deliverable by our courier service providers, and returned back to us, we will inform you via email and issue a refund excluding outbound postage costs. Please see our FAQs for more information on our delivery policy.


        WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

        These charges occur once the package has entered the destination country. Such charges must be paid by the customer.

        Customs policies and import duties vary from country to country and we are unable to give an exact value of the fee you will incur. If you wish to know more about these charges, we would advise contacting your local customs office before ordering, so that you know what to expect when your package arrives. Please note if your package is refused, you will be liable for the cost of return and any charges incurred.


        NON EU VAT.

        Please refer to our section on VAT here.


        MY TRACKING SHOWS 'DELIVERED', BUT I HAVE NOT RECEIVED MY ITEMS.

        To help us resolve this issue, please contact our Customer Service Team with your tracking and order number and your full name.


        DO YOU DELIVER TO WORK ADDRESSES?

        We can deliver to you at your work address, please ensure that someone will be available to accept your package.


        DO YOU DELIVER TO BFPO?

        Yes we deliver to BFPO. This delivery service is available using any of our UK service options.


        WHAT IF I AM NOT HOME TO RECEIVE MY ORDER?

        If you are not going to be home and wish your package to be left in a ‘safe place’ or with a neighbour, there is a specific section in the delivery options to leave a message for the driver. Alternatively, please see our How do I reschedule my delivery? section.


        IF MY PARCEL IS LOST, WILL I GET REIMBURSED?

        Please contact our Customer Service Team with your tracking and order number and your full name. We will confirm with our couriers that this is the case; we will then re-send your order or refund you. Please note this could take up to 2 weeks.


        WHAT TIME CAN I EXPECT MY DELIVERY?

        Delivery can usually be expected between 8am – 6pm, though this can sometimes vary.