Unfortunately we cannot amend or cancel your order after it has been made, so please check to make sure your order is correct before you confirm the order. If you need to make a return please follow the Order Cancellation - Post Shipment guidelines below.
You may cancel your order up to 30 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy below for more information.
All goods purchased from Us can be returned for refund within 30 working days from receipt of goods[*].
Please contact us for a Returns Authorisation Number before returning any goods back to us. We need to know the reason for the return and whether plus the returned goods are unused. You will need to include your Returns Number in the parcel. Failing to include this will result in a delay processing your return.
For hygienic reasons, we ask customers to only open and try on items when they are happy it suits their needs. The following items: underwear, panties, stockings and swimwear might not be refunded if found to be worn.
[*] "14 working days from receipt of goods" shall be defined as 14 working days after the date of signature of receipt of goods
If a product is faulty, please let us know immediately so we can refund or exchange the item. Please immediately contact our Customer Service Team so that we can assist you and give you a Returns Authorisation Number. Please ensure you contact us within 14 working days of delivery, where this was not apparent on reasonable inspection, within 14 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier. Please ensure you include your Returns Number in the returned parcel as failure to do so will result in a delay in processing your return.
We are unable to replace an item until the original has been received by Us. If you are in a hurry, please place a second order and return the item to us at a later date.
All of our products come with our 30 day guarantee, where you may return faulty goods for exchange or refund of the original purchase price. This does not effect you Statutory Rights.
Please Contact our Customer Service Team with your issue, order number and full name.
We will send you a confirmation via email, when we have received your item so that we can issue your refund. If it has been over 10 working days, please Contact our Customer Service Team with your issue, order number and full name.
We apologise, but we cannot accept returns that are not in their original condition. If you have further issues, please contact our Customer Service Team with your issue, order number and full name.
We are unable to offer an exchange in this circumstance but will happily refund the unwanted item if you would like to return it to us. In the meantime you can place a new order for the correct sized item. Please consult our Returns Policy - Cancellation of Order above.