FREE DELIVERY - UK 3-5 DAYS / INT'L 7-10 DAYS

Shopping

 

SHOPPING

 
 

 

DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?

When checking out with us for the first time you will create an account as part of the checkout process. By doing this, any future orders you may make with us can be done so without repeatedly entering your personal details. Shopping with us couldn't be easier. Simply browse our catalogue of products here online, clicking on any items for further information and to add to basket. Once done, click "View Basket" to view your selection, and to proceed to the checkout. We will ask a few questions in the checkout in order to process your order.


DO YOU HAVE A SIZE GUIDE?

We do! A link to the Size Guide will be given on the product page.


HOW DO I SIGN UP FOR THE NEWSLETTER?

There is a newsletter box at the bottom of the screen in which you can enter your email address. Alternatively you can select the option to receive our newsletter when you first checkout with us.


HOW DO I PAY FOR MY ORDER?

We accept credit and debit card, including Visa, MasterCard, American Express, JCB, Discover and Diners Club. We don't however accept PayPal.


WHAT CURRENCIES CAN I USE?

We accept Pound Sterling only.


WHEN WILL I BE CHARGED?

Your payment should be taken straight away. You will receive a confirmation email of receipt of payment. If your payment has not been authorised, we will send you an email explaining why your issuer could not do so and what to do in this event.


HOW DO I CHANGE THE DETAILS ON MY ACCOUNT?

Simply login to your account, and click Edit Details on the menu.


I HAVE A DISCOUNT CARD. HOW DO I USE IT TO PAY FOR GOODS?

You will be asked to enter your discount or promotional code in the Cart, before proceeding to the Checkout. Please check that your code is still valid and note that these codes cannot be used in conjunction with other sales.


CAN I AMEND OR CANCEL MY ORDER?

Unfortunately we cannot amend or cancel your order after it has been made, so please check to make sure your order is correct before you confirm the order. If you need to make a return please visit the returns page.


DO YOU OFFER STUDENT DISCOUNT?

Sorry, at this time we don't offer a student discount.


STOCK AVAILABILITY

We maintain high stock levels on our products and our website shows stock levels in 'real time'. So if you can add an item to your basket it's in stock.


PRODUCT IMAGES

All images that portray product or accessories are used with the permission of the Copyright holder. We make every effort to use 'up to date' images along with clear product descriptions that honestly reflect the item being purchased. We may not be held responsible for any perception you may have in product representation and moreover the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice. Please bear in mind colour on screen may vary slightly to the colour of product being received, due to the settings of your monitor/screen. We are aware that our site looks different on different PCs and across different browsers.


PRODUCT GUARANTEE

All of our products come with our 30 day guarantee, where you may return faulty goods for exchange or refund of the original purchase price. This does not effect you Statutory Rights.


VAT TAX CHARGES - GENERAL

All of our prices are shown inclusive of VAT where applicable at the prevailing rates. We sell in British Pound Sterling (£).

Examples of VAT liability are detailed below:

  • Adult Clothing: Liable
  • Child Clothing: Exempt
  • Postage & Shipping: Liable. HMCE state we must charge VAT on Postage and Shipping.

VAT is calculated at the checkout based on the destination address detail. VAT is applicable to any destination address in the UK or EU. If you are a non UK Company based in the EU who can supply a VAT number, VAT will not be charged as you are entitled to zero rated intra EC supply. Please contact us before you checkout as we require you VAT Registration number before your order can be processed.

As at 1st January 2014, the consolidated EU Member States deemed chargeable for VAT are: Austria, Belgium, Bulgaria, Croatia, Cyprus[*], Czech Republic, Denmark (except the Faroe Islands and Greenland), Estonia, Finland, France (including Monaco), Germany (except Busingen and the Isle of Heligoland), Greece, Hungary, The Republic of Ireland (Eire), Italy (except the communes of Livigno and Campione d'Italia and the Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal (including the Azores and Madeira), Romania, Slovakia, Slovenia, Spain (including the Balearic Islands but excluding Ceuta and Melilla), Sweden and United Kingdom (and the Isle of Man).

[*]except the United Nations buffer zone and the part of Cyprus to the north of the buffer zone, where the Republic of Cyprus does not exercise effective control.

The following countries and territories are outside the EC fiscal (VAT) area: The Channel Islands (Jersey & Guernsey), Andorra, San Marino, The Aland Islands, The Canary Islands, The overseas departments of France (Guadeloupe, Martinique, Reunion, St Pierre and Miquelon and French Guiana), Mount Athos, Gibraltar and The Vatican City. VAT is not payable at any other destination within the rest of the world.

EU member states source HM Revenue & Customs.


VAT TAX CHARGES - BRITISH FORCES (BFPO)

We have been contacted by a number of customers regarding BFPO orders and whether VAT is liable. Our answers are based on liason with HM Revenue & Customs and the BFPO network website.

Due to the sometimes anonymous nature of supplying Forces overseas, and the complexity of VAT, we will charge VAT on BFPO orders by default. European static BFPO addresses including UK, Northern Ireland, Germany, Spain, Italy, Cyprus, & Denmark are liable for VAT for applicable products from us. Whilst we have been challenged by past customers that VAT shouldn't be payable on VAT liable products shipped to European BFPO addresses, however:

  • You are a UK citizen in a European Member State, and VAT rules do apply.
  • With the exception of books and child clothing, VAT is charged on all other products we sell.
  • Major retailer Amazon doesn't present specific VAT information on BFPO addresses.
  • Article 15.10 of Council Directive 77/388/CEE needs further clarification. We will be happy to zero rate products if the following applies:
    [a] We receive the original 'Request For Exemption' Certificate prior to your order being placed.
    [b] The certificate must be signed by a Commanding Officer, Regiment Accountant or similar standing Rank, authorised to do so.
    [c] We will need to create a manual invoice, so you may include your order and payment details with your original Exemption Certificate.
    [d] We will not retrospectively zero rate any order already received, invoiced and shipped.
    [e] We are not obliged to honour the Directive and reserve the right to cancel, amend or otherwise terminate this practice without notice.

We will be happy not to charge VAT on any International static BFPO address number such as Belize, Gibraltar, Nepal, USA, Canada and Brunei though we will need to raise a manual invoice. Please contact us should your BFPO address fall under this group and we will happily raise a manual invoice for you.


GENERAL

Prior to shipping, we reserve the right to decline , reject or cancel any order or part order, and refund the original payment in full.

Please note that certain products may be procured from several different suppliers based on stock availability; as such product packaging may vary.

All prices are correct at the time of publication. We reserve the right to change any price at any time without notice. Should a product price decrease since your order, we are not obliged to refund the difference. Furthermore, should a price increase prior to purchase, we are not obliged to sell at the previous lower price.

Goods remain the property of Tainted Lips Ltd until paid for in full.

E&OE.

 

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